Privacy Policy

Our Commitment to Your Privacy

At AquaCrew Leesburg Pool Services, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website. We are committed to maintaining the trust and confidence of our customers by handling your information responsibly.

Information We Collect

When you contact us or use our services, we may collect the following types of information:

• Your name, address, phone number, and email address
• Property details including pool size, type, and specific service needs
• Payment information such as credit card details or billing addresses
• Service history and notes about your pool maintenance
• Communication records when you contact us for support or inquiries

How We Use Your Information

We use the information we collect to provide you with excellent pool service and to improve your experience with our company. Specifically, we use your information to:

• Schedule and perform pool cleaning and maintenance services
• Process payments and maintain accurate billing records
• Communicate with you about your service appointments and any issues
• Send you important updates about your account or our services
• Improve our services based on feedback and service history
• Comply with legal requirements and protect our business interests

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances: with service providers who help us operate our business (such as payment processors), when required by law or to protect our legal rights, or in connection with a business transfer such as a merger or acquisition. Any third parties we work with are contractually obligated to keep your information confidential.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes secure data storage, encrypted payment processing, and restricted access to customer information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device that help us remember your preferences and analyze website traffic. You can control cookie settings through your browser, though disabling cookies may affect some website functionality.

Your Privacy Rights

You have certain rights regarding your personal information:

• You can request to review or update your personal information
• You can ask us to delete your information, subject to legal requirements
• You can opt out of marketing communications at any time
• You can request a copy of the information we have about you

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: